Case: Bologna

Case: Bologna

The Smart mobility pilot in Bologna

The SMARTiP mobility pilot in Bologna is aimed at providing citizens a set of integrated and innovative online mobility information services. The Smart Mobility pilot is for citizens moving in the city including a special opportunity for disabled people to report problems concerning mobility in town. Other target group is Municipal Police Officers managing and controlling different aspects of the city traffic.

The Smart mobility pilot is built on an existent system composed by a complex hardware architecture, which integrates the elaboration of static data (cartography and mobility elements) and dynamic data provided by different devices distributed in different locations of the city. These offer traffic monitoring functionalities as network of sensors installed on traffic light, GSM – GPRS Vehicles, Cameras located in specific station and real time control bus centre. The mobility prototype has been developed using several web 2.0 technologies (such as Ajax and HTML 5) allowing building high customizable user interfaces, integration with social networks and easy portability on different devices. The web portal is based on Liferay, an Enterprise Portal solution, which has some functions of Content Management System facilitating the update and maintenance of contents.

A web portal, compatible with different types of devices (pc, smartphone and tablets), was developed as a unique integrated entry point for mobility information in Bologna. Services implemented and the user friendliness of the web interfaces were issues investigated by a co-design process with citizens.

The co-design methodology foresaw the involvement of citizens in the definition of service requirements, by the investigations of perceptions, needs (conscious or latent) and expectations and by the testing of the prototypes at different stages of development. Some numbers on citizens participation in the co-design process: 1400 citizens interviewed on info-mobility needs, 700 members of on line communities participated in the design process, 150 citizens tested by the end of December 2012 the online prototype.